Please find answers to frequently asked questions here. Additional inquiries may be directed to email@example.com.
Order and Payment
What payment methods do you accept?
How do I cancel my order?
Can I change my order or the information on the order?
To change your order or the information on the order, please contact firstname.lastname@example.org immediately. Please note, it may be difficult to change your order once your order status is on Processed or Shipped.
My order is missing, damaged or incorrect.
If the products from your order is missing, damaged, or incorrect, please refer to the refund policy. In this case, Wishtrend will issue a refund and the customers will not be responsible for the delivery fee.
How do I know if my order is confirmed?
Once your payment has been confirmed we will send you an order confirmation email. Please check if you have received an email and if you have not we advise you to contact email@example.com
I want to modify my order.
Items, vouchers and shipping information/options can't be changed once the order has been placed. Cancelling is available only when its status is still "Order Placed". Please be informed that Re-purchasing may be difficult depdending on stocks after cancellation.
I canceled an order and I was trying to reorder, but the promotion ended. Can I get the same benefits (discount rate, voucher, etc.)?
I did not get my order.
Import Duties and Taxes
Customers outside our local delivery areas (US, CA,) will pay applicable import, duty, and Customs fees as determined by your local government.Happy Earth does not offer refunds on international orders refused due to unpaid import-related costs.
What is your return policy?
We think you’re going to love your products! But if you aren’t completely satisfied with anything, you can return or exchange the item(s) within 60 days of purchase.You can see all the details about our return ane exchange policy. More questions? Just reach out—our customer service team is happy to help!
Shipping and order processing
Where is my order shipped from and how long would it take?
While all our products are made at our farm in Thailand, we do have a warehouse in the US and Canada. This would reflect on the shipping time.
- For all US and CAD orders, our products will be sent out from either our US or Canada warehouse. It normally takes 3 business days to process your order. And you should receive it within one week.
- For orders from other parts of the world, it will most likely be sent from our farm in Thailand. And it can take up to 2-3 weeks until the order arrives.
What is the cost of shipping?
Shipping costs range from $4.95 to $7, varying based on the destination. Once you've placed an order and entered your shipping information, our checkout page will clearly display the exact shipping cost for your order.
Why don't you offer free shipping
While we provide free shipping for US orders exceeding $50, being a smaller business limits our access to bulk shipping rates available to larger companies. Many companies embed shipping costs into product prices to offer "free shipping." While we've pondered this approach, instead of inflating product prices for "free shipping," we opt to keep shipping charges transparent.
How to track my order?
Once the order is shipped, you will receive an email from us with tracking detail.. You can also click track your order. If you need additional help, please reach out to our customer service team and they will be happy to assist.
Cannot log in.
Please click on "forget my password" on the sign-in page and follow the guideline to reset your password.
How do I subscribe and unscribe from emails?
To subscribe and unsubscribe from our newsletter, please log-in to My Accounts and click on Manage Preferences. Please select the type of emails you would like to receive from us.
How do I edit/Update my personal information?
To edit or update your personal information sign into your account and click ‘My Account’. You can also manage your preferences on your account.
How do I delete my account?
If you choose to delete your account, please contact us at firstname.lastname@example.org.
How do I use my points to purchase products?
You can use your Happy Eath Rewards at checkout to make a purchase. Apply the amount you would like to use on the ‘Reward’ section provided on the cart page. Please visit Rewards for more information